Weight of luggage for check in maximum 14kg which is disappointing. No other option for over 14kg. Check in online don’t work so we had to go early to get boarding passes with check in luggages. I’m deaf and no deaf friendly, I had to get my mum to help me but I rather myself read subtitles /captions English on screen to know what is going on. Most staff are wear face masks which very hard for me as I need lip read. Some of them can speak English and my mum listen. Im world travel alone but Japan not deaf friendly.